Top 10 Live Chat Tools for SaaS in 2024

Live chat tools help you to make your customer support smooth and efficient. For any business, customer support can make or break your success. So, finding the best live chat for SaaS to improve your client management is really important.

However, live chat tools are now the most popular communication channel. It is quick, super convenient, and helps both customers and businesses. Whether you have a SaaS business or any Start-up, you can improve your support system with these chat tools.

In this blog, we will share the top 10 live chat tools for your SaaS business in 2024. With easy integration, automation, and better management, elevate customer satisfaction of your business.

How to Find What’s Best Live Chat for SaaS Business

Which live chat tool will be the best for your SaaS business depends on many factors. While selecting the tool you need to focus on your goals, needs, and budget. However, there are some more factors that you need to consider. Here are the factors that you must look at:

• Usability: The live chat software you are choosing must be easy-to-use for your customers as well as your teammates. The best tools have stunning user interfaces. It must have a simple chat widget that is easy to install as well.
• Integration: Multi-channel integration is very important for the live chat of SaaS business. Integration with CRMs, automation tools, messaging apps, and others, makes your workflow efficient and saves time.
• Customization: Chat tool customization is really important. It will help to increase your brand identity and awareness. By customizing the colors, text, and buttons will also improve your website appearance.
• Automated Support and Chatbots: Automated chatbots allow you to stay online 24/7. Also, it gives quick responses with canned messages. AI chatbots serve your customers when your team is offline.
• Team Productivity: The tool must have advanced features to improve your team productivity. It should include canned messages, a unified inbox, a typing preview, and client behavior.
• Security and Protection: Another important feature to look at is security. The tool must offer the best security and protection for your client's data and information.

Best Live Chat Tools- At a Glance

• Best Overall-LiveChat: It is user-friendly, easily customizable, and offers automated 24/7 customer support. Also, LiveChat integrates with CRM and other messaging channels making your workflow flawless.
• Best for Start-ups-Intercom: Intercom is an AI-first complete customer service platform. It helps start-ups with automated emails, an AI knowledge base, and a proactive live chat tool.
• Free Tool-Twak.to: Tawk.to is a free live chat for SaaS. It gives access to many advanced features without a penny.

Best Live Chat Tools for SaaS

To ease the burden of finding the best live chat software, we have shortlisted the 10 best live chat for SaaS. We have tested, evaluated, and dug deep into all of them. Take a look at the best live chat solutions and make the perfect decision.

1. LiveChat

LiveChat is a common and easy chat tool for SaaS business websites. It allows users to connect their customers with a simple support staff. It has an easy-to-use, simple interface. The UI is similar to Facebook Messenger. So, you don’t need any advanced learning to improve your customer relationship and satisfaction.

LiveChat’s advanced features are very beginner-friendly. Even though the features it offers are similar to others yet it stands out. However, it offers the sleek of your customers' responses while they are typing. In this way, you can provide lightning-fast replies to your customers.

Moreover, you can integrate LiveChat with any CRM and manage your customer support more efficiently. In fact, LiveChat helps you to go the extra mile to offer support to the customer.

Key Features

• LiveChat is easily customizable, so you can match your brand identity and increase awareness.
• This live chat tool offers versatile features. Your users can share files, links, and other media with the chat box.
• LiveChat has a user-friendly dashboard. It organizes emails, chats, and SMS of your users and helps to give responses quickly and thoughtfully.
• You can integrate the tool with multiple platforms and give your users a better experience and support of your services.

Pros

• LiveChat gives high security and protects data from unauthorized users.
• It gives 24/7 support to your customers with AI and automated responses.
• Customers can share files and media with just a single link.

Cons

• The chat software allows only one admin to the account.

Pricing

LiveChat offers a 14-day free trial as the basic plan. You can choose the other plans such as:

• Strater: $20/month
• Team: $41/month
• Business: $59/month
• Enterprise: Contact for Pricing

2. Userlike

Userlike is another best live chat software. It is a complete package of chat support for any business. It also helps SaaS businesses to offer better customer support. Moreover, the tool integrates with multiple channels like website chat, WhatsApp, Facebook Messenger, and Telegram at a time.

Together with AI, Userlike allows you to offer seamless chat support for your users. Using automation the tool gives saved responses for repeated queries more efficiently. The platform gives your user access to share files, media, voice messages, and even screen sharing. In a word, it helps you in all possible ways to improve your customer satisfaction.

Userlike gives you a central inbox for all messages, e-mails, and DMs. So, your team will be able to give considerate feedback on each problem.

Key Features

• Userlike offers a simple user dashboard that stores all messages and conversations of your clients.
• The tool integrates with multiple channels such as WhatsApp, Facebook Messenger, and Telegram.
• Your users can share files, videos, or any other media through the chat box.
• The tool is integrated with an AI automation hub that is connected to a central knowledge base.

Pros

• It has a unified messaging system to get all the platform’s messages in one place.
• You can do video calls with your clients and can share your screen as well.
• The live chat tool has easy integration and setup.
• It gives you full security and protects your user information expertly.

Cons

• The tool charges extra for additional features.

Pricing

Userlike has a free plan with a few basic features. You can also try out the 14-day free trial of premium features. The pricing plans are:

• Basic/Free: £0/month
• Team: £90/month
• Corporate: £290/month
• Flex: Contact for pricing

3. Freshworks

Freshworks is a cloud-based complete customer support service package. All the software is well organized and integrated with AI. Freshworks helps businesses with customer service. IT and CRM. With their AI-integrated SaaS products small, large, or SaaS businesses can improve their customer services.

Freshchat is a live chat tool of Freshworks. With this amazing tool, you can engage with your customers on their preferred channels easily. The software integrates with multiple channels and stores all the messages in one dashboard. So, you can provide quick answers easily.

Moreover, Freshchat allows you to share the updates of your products and help your customers before they face any issues.

Key Features

• Freshworks’s Freshchat gives you access to a unified team workspace. So, your team can give responses efficiently.
• Also, the chat software integrates with multiple channels like WhatsApp, Facebook Messenger, Emails, and DM’s.
• With AI-integration the tool helps you to solve the issues of your customer more effectively.
• The advanced ticketing system allows team collaboration on customer support service.

Pros

• The tool is very beginner-friendly.
• It offers real-time insights with AI.
• The chat tool integrates with multi-channels and allows better support service.
• It has a unified team workplace that assists in easy collaboration.

Cons

• It has some customization limits.
• It charges extra for additional add-ons.

Pricing

Freshchat has a 14-day free trial for all its packages. It has a “Free Plan” with some basic features as well.

• Free: $0/month
• Growth: $19/month
• Pro: $49/month
• Enterprise: $79/month

4. Zendesk

Zendesk is another best live chat software. It helps you to talk to your customers instantly on their preferred channel. Also, you can talk to your customers in real time and offer the best customer service.

Furthermore, Zendesk works really well for SaaS companies. It allows the customers to share files and media. With the unified workspace, SaaS companies can offer the best support to their customers from a single dashboard. Also, the integration with multiple channels makes your customer service more responsive.

However, Zendesk gives 24/7 support to your customers with AI integration. You can create a chatbot to give responses when you are busy.

Key Features

• Zendesk has a no-code customizable widget that helps to customize your chat tool easily.
• It saves messages to give responses to similar questions and queries.
• The tool has an automated translation for multilingual support.
• It integrates with multiple channels such as WhatsApp, Facebook Messenger, SMS, and E-mails.
• The tool is scalable for your business growth.

Pros

• Zendesk has a customizable chat widget.
• It provides advanced analytics and reports.
• The tool has an AI chatbot for 24/7 support.

Cons

• Advanced features are a bit complex.
• It is expensive for small businesses.

Pricing

Zendesk has no basic or free plan. However, you can access all the packages for free with a 14-day trial.

• Suite Team: $55/month
• Suite Growth: $89/month
• Suite Professional: $115/month
• Suite Enterprise: Contact for pricing

5. Zoho

Zoho is user-friendly and one of the best live chat tools. It helps small and large enterprises, especially SaaS companies. SaaS businesses can provide instant customer support with Zoho. It analyzes customer queries and connects them to the right people in the company. For similar questions, you can save responses into it.

Together with AI, Zoho allows you to offer the best customer service 24/7 seamlessly. The platform allows customer journey tracking and website live chat features. In this way, it becomes a great choice for SaaS businesses.

Additionally, Zoho allows audio calls and screen sharing for better customer support. The tool has automated translation features for global customer services.

Key Features

• Zoho integrates with AI to give answers quickly and responsively.
• It gives canned responses to similar questions.
• The chat software allows your customers to make an audio call and share their screens.
• It has a live chat translation feature for global communication.
• It offers a typing preview so you can respond faster to the questions.

Pros

• Zoho has advanced features like a chatbot, audio calls, and screen share.
• Automated translators simplify global communication.
• It easily integrates with WordPress and GoDaddy.
• Zoho offers agent training tools.

Cons

• Some features are high-priced.

Pricing

However, Zoho has a free plan with some initial features. It provides a 14-day free trial for their paid packages.

• Free: $0/month
• Basic: $7/month
• Professional: $12.75/month
• Enterprise: $20/month

6. Intercom

Intercom is a complete AI-first customer service platform. It helps SaaS businesses to improve their support services. The platform has three main features: automated emails, a knowledge base, and a live chat box. The chat box allows companies to continue the conversation between website visitors and app users.

In addition, the live chat tool allows businesses to provide immediate support and answer questions. Also, you can guide your users through the software. Moreover, AI helps to give immediate, data-driven answers and improve customer satisfaction. Only the complex and critical problems go to the management.

Intercom integrates with multiple channels smoothly. It helps SaaS businesses to optimize their customer communication and improve their success rates.

Key Features

• Intercom is a full business management platform. It modernized your business and customer communication.
• It integrates with multiple channels and stores them in a combined inbox.
• The live chat software proactively gives 24/7 support to your customers.
• Intercom’s chat tool allows you to communicate with the customers within your products.

Pros

• The AI chatbot boosts your communication with customers.
• The chat software offers proactive and self-service support.
• It offers full customer data insights.

Cons

• It needs a good time to set up properly.
• The integration is a bit complicated.

Pricing

Intercom has no free or basic plan. Yet, it has a 14-day free trial for each package.

• Essential: $39/month (per seat)
• Advanced: $99/month (per seat)
• Expert: $139/month (per seat)

7. Customerly

Customerly is one of the best live chat for SaaS. It is specifically designed for SaaS businesses. It is built with a user-friendly interface and customer service strategy. Moreover, Customerly gives your team advanced live chat features. It becomes a 24/7 virtual assistant for your SaaS business.

Additionally, Customerly saves you time and effort by storing canned messages. Your team can easily reply to the repeated responses quickly with just a few clicks. It also has a video chat feature so you can talk face-to-face with your customers.

Customerly is an all-in-one solution for customer intelligence marketing. It integrates with CRM and helps you to manage customer workflows effortlessly.

Key Features

• Customerly works as a 24/7 virtual assistant with an AI-powered inbox and auto-reply.
• It integrates with CRM and helps you to simplify your relationship with customers with better work management.
• The tool also offers video live chat and screen share features. With their media sharing abilities SaaS customer management is more efficient.
• The unified inbox puts customer messages and information together and helps the team give replies quickly.

Pros

• Customerly has desktop and mobile apps with chat previews for easy and quick support.
• It integrates with CRM easily.
• With the customizable chat widget, you can increase your brand identity.
• AI and automated processes make customer management easier.

Cons

• Advanced features can require a learning curve.
• The chat icons are fixed.

Pricing

The basic plan of Customerly is free for 14 days. You can go with the other options as well. The plans are:

• Essential: $9/month
• Start-up: $49/month
• Pro: $99/month
• Enterprise: $299/month

8. HappyFox

HappyFox is a one-stop solution for every business. It is another top live chat tool that goes well with SaaS companies. The tool offers live chat, email, and phone support services. It allows SaaS businesses to offer the best support services and make their customers happy.

Furthermore, HappyFox allows your team to solve problems and answer queries. With the multi-chat handling feature, you can give support to multiple users at a time. The tool offers a live chat widget for websites.

HappyFox integrates with multiple channels and optimizes your customer support strategy.

Key Features

• HappyFox offers SDK integration. It helps your team to start talking to your customers at a glance.
• The tool gives a live chat widget for your website.
• You can handle multiple chats and requests at a time.
• It provides instant customer support response.

Pros

• HappyFox is a real-time chat support.
• It offers effective lead generation and cart recovery.
• You can add unlimited agents to all plans.

Cons

• The advanced features need a little time to learn.

Pricing

HappyFox offers no free or basic plan. But, they offer a 14-day free trial for all their plans and packages.

• Basic: $9/month
• Team: $39/month
• Pro: $89/month
• Enterprise Pro: Contact for pricing

9. Tawk.to

Tawk.to is a widely known live chat software. It is totally free to use and easy to integrate. You can monitor your users' problems and get close to them easily. Also, Tawk.to helps to organize your contacts into CRM. It is a great software for SaaS companies.

Even though it is free, Tawk.to has numerous advanced features. It offers an automated translator service for global communication. Also, you can monitor your customers' tasks and answer the chats with mobile devices.

Twak.to saves messages and responses for similar queries and offers quick and consistent responses.

Key Features

• Twak.to is free to use and simple to install. You just have to copy a simple line of Javascript to the HTML and install the chat widget.
• It integrates easily with WordPress.
• You can monitor your team's progress and review the chat history.
• The tool allows users to add notes and notify the other members.

Pros

• You can see what your customers are typing and give thoughtful answers quickly.
• The tool offers training for staff and members.
• You can ban a user to keep others safe.

Cons

• It doesn’t offer 24/7 support.

Pricing

Twak.to is completely free to use live chat software. It comes with a bunch of amazing features and helps your business to grow.

10. Olark

Olark is another top live chat tool for SaaS companies. The uncomplicated features make it a great option for small businesses as well. It is not only easy to use but also highly customizable. So, you can match your brand identity with the chat tool efficiently.

In addition, the tool easily integrates with automation tools, CRM software, email services, reporting tools, and CMS. The automation system helps you to reply with canned messages even on different platforms.

Olark offers a direct line of communication. So, SaaS businesses can smoothly guide their users and provide the best customer services.

Key Features

• Olark’s chat box is built for everyone. Even those who have disabilities, can access and take support services.
• You can easily navigate it with keyboards.
• The tool has a screen reader feature to read the screen out loud for people who can’t see properly.
• It also has the screen magnifier feature to make the text large.

Pros

• The tool has an easy navigation feature.
• It supports large text.

Cons

• Olark is a bit complex to set up.

Pricing

Olark has two packages. You can try those for free with a 14-day free trial.

• Olark Standard: $29/month
• Olark Pro: Contact for pricing

Our Top Pick

LiveChat is the best live chat software in our opinion. It is a great choice for small, large, and SaaS businesses.

Moreover, LiveChat is specially designed for SaaS companies. It meets business needs effortlessly with customized and automated support. Also, LiveChat offers advanced features like video chat, 24/7 AI assistant, canned messages, file sharing, and omnichannel integration. All these features make it the best choice for SaaS or any other business.

Common Questions About Live Chat Software

• What is live chat software?

Live chat software is a tool that helps businesses to communicate with their clients via chatbox. Customers can connect with the operators in real time and get support. SaaS and other businesses use chat tools to improve customer support and satisfaction. With chat tools, businesses can fix customer issues more effectively and build better relationships with their users.

• How does live chat software work?

Mostly, businesses install a chat widget on their website. Whenever a customer asks something, it redirects the message to the team dashboard. The tool also notifies the team about it. From the operator dashboard, the support team can respond and message multiple clients at a time. Furthermore, live chat software allows for sharing files, making video calls, and screen sharing.

• What are the benefits of live chat solutions?

There are tons of benefits to installing a live chat solution. It helps businesses to offer customer support smoothly. Also, these tools help to provide real-time customer support. It helps SaaS businesses to improve their customer satisfaction. Coupled with that, live chat tools automate tasks and responses that save much time and effort.

• What is the difference between live chat and help desk software?

Live chat solutions are used to provide real-time customer support. With these chat tools, you can directly communicate with your customers and offer immediate service. On the other hand, a help desk is used to manage and respond to customer support tickets. Your customer has to raise a support ticket on the online help desk.