Support Page

The support page is essential for providing users with a way to get help and resolve their issues promptly.

import Support from "@/components/Support";

Overview

The default support page includes a form for users to enter their full name, email, and message and additional information about opening a support ticket.

• Support Form: A form where users can enter their details and messages to request support.
• Additional Help Information: Text provides additional information on getting help or opening a support ticket.

Steps to Customize

Locate the Support Page Component File: Open the Support component file located in components/Support/index.tsx

Update the Support Form: Modify the form fields and labels to match the information you need from users.

<form>...</form>

Customize Additional Help Information: Update the text providing additional help information to match your support process and resources.

...
<div>
	<h2> Need any help? Just open a support ticketb </h2>
 
	<p>Our support team will get back to as soon as they can.</p>
</div>
...

Review and Save: After customizing the support page, ensure the form fields and labels are clear and functional. Save the file and verify the changes.

Tips

• Clear and Concise Form: Ensure the support form is easy to fill out and only asks for necessary information.
• Prompt Response Assurance: Assure users that their support requests will be addressed promptly.
• Helpful Navigation: Provide clear navigation options to help users easily navigate to other sections of the website.
• Consistent Branding: Maintain consistent branding, including colors and fonts, to provide a seamless user experience.

By following these steps and tips, you can create an effective support page that helps users get the assistance they need quickly and efficiently.